Cases

• What is a case?

  Learn more about cases on tootootFew readers

• How to link mentors into a case or incident report

  See how to link other mentors to a case you are working on.Few readers

• Reassigning a case to a different mentor

  See how to reassign a case to a different mentor.Some readers

• Adding notes to a case

  Find out how to add notes to a case to make it easier for you and your linked mentors to manage it.Few readers

• What does a red case mean?

  See what it means if a case is highlighted in red.Some readers

• How to close a case

  See how to resolve and close a case once you have finished working on it.Some readers

• How to tag students to cases and incidents

  Learn how to tag students to cases/incidents to build a picture of what's going on in your schoolFew readers

• Setting a reminder

  Find out how to set a reminder to follow up a case on tootootSome readers

Incidents

• What is an incident?

  Find out the what and why of incident recording!Few readers

Students

• How does a student report?

  Learn how your students can report their worries or concernsFew readers

• How do I message a student first?

  Find out how to send a message to a student using tootootFew readers

• How to find out who a student is

  Worried about the welfare of a student? You can easily uncover the identity of students at risk. Here's how.Few readers

Admin Tools

• How to add a student

  There are two different ways to add students to your tootoot account and they are explained in more detail in the following articles.Few readers

• How to generate a new password for a student

  Find out what to do if a student forgets their passwordFew readers

• How to search for cases and incidents

  Find out how to look for a case, incident or get a better picture of what's going on in your school.Some readers

• How to add new categories

  See how to create new categories for your school's tootoot account.Few readers

• How do I set an out of hours message?

  Set your students' expectations of when to expect a reply, and where they could get more immediate help.Few readers

• How can I edit the names of the involvement groups?

  Want to change the name of your victims, aggressors and participants? Find out how here!Few readers

• How to search for students/mentors

  Learn how you can find out who has access to your tootoot as a mentorFew readers

• How to add locations

  Find out how to use locations to give you a better understanding of where cases and incidents are happeningSome readers

• How to add a mentor?

  Learn how to add single or multiple staff members to the accountSome readers

• How to add a new admin

  Step by step guide to create a new admin loginFew readers

Support

• Online Chat

  Find out how you can find an answer to your question by chatting to one of our Support team on a live online chat session.Few readers