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How to generate a new password for a student
How to generate a new password for a student

Find out what to do if a student forgets their password

Cam Carstairs avatar
Written by Cam Carstairs
Updated over a week ago

If you need to create a new password for one of your students all you need to do is:

  1. Log into your admin account

  2. Go to the 'users' page and search for the student using the search boxes

  3. Select the student from the results. Watch out! If there is more than one result ensure you select the correct account. You can check the 'tag' or 'permission' column to verify this.

  4. Then click on the blue generate new password button

A temporary password will be displayed for you to pass on to the student. The first time they use this to log in they will be prompted to set their password to something memorable.

What's next?...If you are unsure of what your student usernames are, click here to find out where to find them. 

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