There are two different types of account for members of staff on tootoot: mentor & admin.

Mentors can be instantly alerted when a case is logged by a student in the school, assign it to the most appropriate staff member and reply with guidance and support where necessary. 

Mentors can also create individual incident reports, attaching evidence if they wish, using both the app and the website. 

Admin account holders can search for student information, including their identity, using different formats (E.g. User ID number, Tag etc…) 

Admins cannot reply to cases or create incident reports from this account. They can, however, create specific data reports to highlight patterns and trends of behaviour within the school. 

Admins can also view resolved (or solved) cases - whereas mentors can only view cases that are open and assigned or linked to their accounts. 

Admins can alter the permission levels of the mentors, add new students and mentors, re-set passwords for students and also deactivate accounts as and when necessary. 

Watch out! It is possible to have a mentor AND an admin account. In this instance, you will have two different logins for each account.

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