Clicking on note instead of reply allows you to add any private reflections, thoughts or actions to a case. These will NOT be seen by the student who raised the case.

Once you have clicked note the box will turn yellow so you can be 100% sure that what you are writing will not be seen by the student.
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You may use this feature if you have suspicions around who you are talking to before their identity is confirmed. Or, you may have a conversation with this student before the case is resolved and you want to make a note of that so that all the information is captured. You can make a note of anything like this using the note feature.

Watch out! Notes are NOT seen by the students – these are purely for you and the other mentors' safeguarding tracking purposes.