If you want to set a reminder to follow up on this case at some point in the future you can click the set reminder button; select the date from the drop-down calendar and add an instruction in the note box.

You will then be emailed a reminder on the set date with the specified instruction. This can help you keep on top of the cases and ensure that nothing goes under the radar.

What’s next?...You may want to reassign this case to another staff member. Click here to find out how.