You can link other mentors to a case/incident report by clicking the linked mentors button (similar to CC’ing someone into an email).
This will allow other mentors to follow the progress of the case/incident report and allow them to offer advice and even respond to the case/incident report.
Watch out! The linked mentor will not be able to close the case/incident, only the person who has taken ownership of the case/incident has the ability to do this.
Note: Use the note feature to communicate thoughts about the case to the linked mentor without the student being notified or seeing what is being written.