There are two different types of account you can have on tootoot: mentor & admin.
Mentors will be instantly alerted when a case is logged by a student in the school, assign it to the most appropriate staff member and reply with guidance and support where necessary. Mentors can also create individual incident reports, attaching evidence if they wish.
Admin account holders can search for student information, including their identity, using different formats (E.g. User ID number, Tag etc…)Admins cannot reply to cases or create incident reports from this account. They can, however, produce specific data reports to highlight patterns and trends of behaviour within the school. Admins can alter the permission levels of the mentors; add new student and mentor accounts; re-set passwords for students and also deactivate accounts as and when necessary.