Reassigning a case to a different mentor

If you feel that there is another mentor better suited to handle a particular case you can click the blue reassign button and select that member of staff from the drop-down menu.

You can also add an optional note for the mentor with any relevant information or instructions that you want to pass on.

What’s next?...Want to know how to resolve a case? Click here to find out more.

Updated on: 23/12/2024