How to link mentors into a case or incident report
You can link other mentors to a case/incident report by clicking the linked mentors button (similar to CC’ing someone into an email).
This will allow other mentors to follow the progress of the case/incident report and allow them to offer advice and even respond to the case/incident report.
Watch out! The linked mentor will not be able to close the case/incident, only the person who has taken ownership of the case/incident has the ability to do this.
Note: Use the note feature to communicate thoughts about the case to the linked mentor without the student being notified or seeing what is being written.
This will allow other mentors to follow the progress of the case/incident report and allow them to offer advice and even respond to the case/incident report.
Watch out! The linked mentor will not be able to close the case/incident, only the person who has taken ownership of the case/incident has the ability to do this.
Note: Use the note feature to communicate thoughts about the case to the linked mentor without the student being notified or seeing what is being written.
Updated on: 17/12/2024
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